TechBrief: 
Why You Should Treat Your Clients and Customers Like Prospects 
Naseem Saab, President, DPS Consulting, LLC 

Prospects aren't the same as clients (and customers). But should your procedures for handling prospects and clients be different? How different? Are you sure? There's a cost to acquire each new customer, and the best prospects for many worthwhile future projects may be among your current clients. 

During this TechBrief, Naseem Saab will discuss growing your business by improving customer retention rate. Using similar business processes for prospects and clients is an important component of a successful strategy for customer relationship management and business growth. 

Naseem will be available after the TechTalk on taxes to a answer questions. 

Speaker: Naseem Saab is the president and founder of DPS Consulting, LLC. With more than 18 years of experience in the computer consulting and programming industry, Naseem is an experienced and successful project manager as well as a programmer, analyst, and database expert. Naseem's forte is system analysis and system interface design. 

With his background in programming and customer relations, Naseem has designed, prepared, and delivered many training courses. 

Naseem Saab graduated from San Francisco State University with a degree in Electro-Mechanical Engineering. He is a member of CPCUG and the chair of its Clipper SIG. 

Naseem may be reached at Naseem_Saab@DPS-Consulting.com. 
 
 

February 21, 2004, Event Announcement Page